Troubleshooting

This page points you in the right direction: which app the trouble is in, and which page holds the answer. It does not repeat the symptoms and the fixes, because those live on each manual’s own Tips page, next to the action, where they are worth the most.

Before anything else: most stuck situations clear up if you reload the page, on the phone or on the display. The party survives it.

The connection will not come up

When the display and the phone cannot find each other, the codes are almost always the reason. The display code is six digits, the party code is six letters, and the display code changes if its browser tab was reopened in the meantime.

The code and the QR have gone from the display: The display’s code
The phone cannot find the code you typed, or the invitation does not arrive: Troubleshooting at the display
How long a display code lives: How long the code lives

Something is wrong with the display

This covers everything that does or does not show up on the big screen: the table not refreshing, the hand strips missing, the view drifting off, the screen going to sleep mid game.

The full list: Troubleshooting at the display
If the connection dropped or the party ended: Connection

Something is wrong with the phone

This covers not being able to take something, a bookmark list that disappeared, a camera that will not move, or no visible way out of a zoom.

The full list: Troubleshooting in the Controller
If you cannot touch something, it is almost always protection: Protecting your hand and protecting your area are separate
If the interface looks different from what you remember: What changed in v5

Something is wrong with the editor

This covers everything that gets stuck while you are building a game of your own: a version that cannot be made playable, an image that will not delete, testers who cannot do anything with the game.

The full list: Troubleshooting in the Builder
When a version can be made playable: When you can make a version playable
Why there is no save button: Saving: there is no button

Not a bug, it only looks like one

A lot of reports turn out to be deliberate behaviour that surprised somebody: the curtain, the shield, the empty container that disappears on its own.

If none of this helps

The most frequently asked questions, with their answers, are on the main site, under the usual questions.

If the answer is not there either, ask on Discord: that is where the team and the community are easiest to reach.